2025 has been a defining year for TrustFlight. What stood out most?
Karl: “2025 was about growth and innovation. The most defining moment for us was introducing Baines Simmons, Kenyon International Emergency Services, and Redline Assured Security to the TrustFlight Group of companies. By doing so, we’re expanding what we can deliver while keeping our purpose clear: to help organisations run efficiently and more reliably. When you prevent the unknown, those unpredictable disruptions, you protect safety, strengthen compliance, and improve operational reliability. That’s what we work toward every day.”
How will the introduction of three new businesses change what you can deliver to customers?
Richard: “Now serving over 1,600 customers, we are creating a structure that reflects what customers need now: a complete, end-to-end safety ecosystem spanning training and education, software tools, and expert services. Kenyon brings 120 years of crisis response experience, alongside Baines Simmons’ deep safety and regulatory expertise and Redline’s security capability, and that combination strengthens the outcomes we can deliver.”
Karl: “Exactly, these three areas reinforce each other. Education helps customers build a shared baseline of what ‘good’ looks like. That foundation makes it easier to implement tools successfully. And once tools are embedded, expert services can provide greater impact because teams are aligned, data is structured, and the operational context is clear.”
How did this ecosystem approach show up in your customer footprint in 2025?
Karl: “Aviation remains our core focus, and we’re proud that the majority of our work continues to serve operators and stakeholders. At the same time, the breadth our offerings now mean we can support a wider range of organisations and operational environments. It also showed up in our global community. This year we connected with customers across 120 countries, attended over 30 events and hosted approximately 25 webinars, which helps ensure we stay close to real operational challenges across different markets and operating models.”
Innovation was a major theme in 2025. What were the most important launches this year?
Karl: “We launched four new products and services that reflect where aviation safety and compliance are going next, particularly around AI-enabled workflows and integrated assurance: Smart Documents, Smart Regulations, Part-IS Compliance, and Centrik Training.
Richard: “Each launch reflects the same principle we mentioned previously, using technology and expertise to help customers run better and more reliably. Part-IS Compliance is a great example of cross-functional strength in action, bringing together aerospace subject matter expertise, cybersecurity knowledge, and platform capability into one practical solution.”
AI adoption across the industry can be uneven. How are you approaching AI within products?
Karl: “We’re pragmatic and customer led. We see clear opportunities to use AI internally to improve the quality and speed of our own processes, and to embed AI into our platforms where it reduces friction and strengthens outcomes. The operational reality is clear in the data we receive: Centrik 5 customers conducted 82,013 audits this year. At that scale, the opportunity is to help teams work faster and more consistently without compromising traceability.
For us, that means building AI-assisted workflows that cut through complexity while keeping strong governance. It also means scaling e-learning content because the barrier to creating high-quality training is lower than it used to be, and integrating learning into products so teams can access the right knowledge at the point of need.”
Community and customer connection were also a focus for TrustFlight this year. What did engagement look like in 2025?
Karl: “We value community because proximity to customers is how you build the right solutions. A major community milestone was hosting our first customer conference, TrustFlight UsersForum. We welcomed over 100 customers and prospects and hosted 25 sessions over two days, bringing customers and partners together through product workshops, training sessions, and educational panel discussions. In 2026, we’ll build on that foundation by scaling participation, deepening the content, and creating more structured working groups.”
Looking ahead, what are the priorities for 2026?
Richard: “2026 is about expanding the ecosystem and increasing customer impact, while continuing to grow our global community. We’ll keep investing in AI where it improves efficiency and strengthens assurance, and we’ll keep aligning products, training, and services into more joined-up customer solutions.
Karl: “We’ll also build on what we learned from TrustFlight UsersForum, where we received practical insight into customer priorities. Most importantly, we’ll keep listening. The best product decisions come from staying close to the real problems customers face and focusing our innovation on what helps them run safer, more secure, and more reliable operations.”
And finally, who gets a year-end thank you?
Richard: “Our customers, partners, and teams across the TrustFlight Group. Thank you for the trust you place in us and for the work you do every day to keep operations safe. We’re proud to contribute to safer, more reliable skies together, and we’re excited to build an even more secure and connected aviation safety ecosystem in 2026.”
